24 Hour Contact Center

Mobi24 offers inbound contact center services for corporate customers around the clock.

These are some of the hallmarks of our service quality:

• Your customers are provided with information and advice in German, French, Italian and English.
• Incoming calls are answered in person by our staff - we do not use Interactive Voice Response (IVR) systems.
• At your request, we survey your customers regularly on the quality of our services.  We take all feedback seriously in our ongoing efforts to improve.
• Our staff members all undergo comprehensive basic training and advanced specialist and language training.

Customer and information data need to be implemented in Mobi24's standardised CRM system for us to be able to provide top-notch services.